Support
VIP Not Working?
Once you have completed your purchase it may take up to 60 seconds to migrate to the game servers.
- Your Discord permissions should sync within 10 minutes.
- If after 10 minutes you are still experiencing issues please #create-a-ticket and choose Payment Support
Can I transfer my VIP?
The only time we will allow a VIP to be moved is if the incorrect region was purchased and it has not been redeemed.
Does VIP Auto Renew?
When checking out you are presented with 2 options. "One Time Purchase" and "Auto Renew."
How much time is left on my VIP? Use /order in our Discord to check your status!
I have VIP, how do I vote for maps? You must also be @Verified to vote.
See #map-vote-info for more information to get started!
Can I buy for a friend?- You can purchase VIP for a friend from the VIP store by selecting "Gift" and entering their SteamID.
Can I refund my VIP I didn't use?
- If you bought VIP and did not redeem it you can #create-a-ticket to see if it qualifies for a refund.
- Gifted VIPs and gift cards are non-refundable.
I didn't get Discord roles?
Discord can take up to 10 minutes to apply roles (longer if you just joined this Discord.)
It didn't let me pick a server?
Our VIP is sold by region, you get all servers in the region purchased.
In need of further support with your VIP purchase?
You can visit our Discord and create a Payment Support ticket.