Refunds

General Policy
Rustopia Official Servers maintains a strict refund/return policy. Refunds or corrections are rarely issued in cases where the user is at fault. Users are expected to contact staff immediately if they encounter any issues.
Logging into the servers after purchasing a service constitutes acceptance of successful service delivery.

Service Usage
Users who have filed a complaint must wait for a staff response before using any services.
Users who have purchased an incorrect subscription/service/package must contact staff immediately and refrain from using the service until the issue is resolved.

Package Restrictions
Purchases made near wipe rotations that appear to be intended for increasing vote influence on upcoming maps will be considered as delivered services and are non-refundable.

Once a package has been used, it cannot be transferred or refunded. If you purchase the wrong package, DO NOT log in to that server and contact support immediately.
Gifted VIPs and gift cards are non-refundable.

Please note that Rustopia Official Servers does not issue refunds for concerns such as network latency, in-game lag, server performance variations, or subjective dissatisfaction with gameplay experiences.
Users are strongly encouraged to assess these aspects before making a purchase.

Additional Conditions
A purchase grants access to reserved slots or other specified perks for the server(s) listed in the purchase description and does not exempt players from following the Rustopia server rules. Users found violating server rules forfeit their connection privileges to all Rustopia servers and will be treated the same as non-paying users. Furthermore, Rustopia Owners reserve the right to prohibit server access without refund at any time, in accordance with US and International statutory laws. By proceeding with the transaction, you hereby agree to be held accountable to these Terms & Conditions in the event of a charge-back made in your name.

Please note any deviation from what is stated in these terms and conditions may result in permanent account suspension without refund.
If you have used the services, no refunds of any nature (partial or full) are permitted.
You are responsible for tracking your active VIP subscriptions with Rustopia and the accounts that have active VIP subscriptions.
If you have chosen a subscription instead of a one-time purchase, you will not be eligible for a refund simply because the subscription has renewed if you have continued to use the servers.

Disputes and Chargebacks
Any disputes about charges must be submitted to Rustopia in writing within 30 days of the charge date. You agree to waive all disputes not made within the 30 day period, and all such charges will be final and not subject to challenge.

Please be aware that fraudulent chargebacks will result in immediate revocation of game server access. We take fraud prevention very seriously and will not tolerate any form of fraudulent activity.

Contact
For refund or adjustment inquiries, visit our Discord and create a Payment Support ticket.

EU Consumer Rights
Rustopia Official Servers is a US-based business that provides digital content services globally. Under EU consumer protection law, EU customers typically have a 14-day right of withdrawal (cooling-off period) for digital content purchases.
However, by purchasing and accessing our services, you expressly acknowledge that you will lose your right of withdrawal once you begin using the digital content (logging into servers, accessing VIP features). This is in accordance with EU regulations regarding digital content where performance has begun with the consumer's prior express consent.
This waiver of withdrawal rights applies to all digital services provided by Rustopia Official Servers, including but not limited to VIP subscriptions, server access privileges, and other digital perks. The service is considered to begin immediately upon successful purchase and server access.

Service Modifications and Communications
Rustopia Official Servers reserves the right to modify, update, or change service features, benefits, and terms at any time. Changes to services or terms will be announced through our Discord server and/or email notifications at least 7 days before implementation.
Existing subscriptions will continue under their current terms until the next renewal date. At renewal, the subscription will automatically update to reflect any new terms or modifications. Users who do not wish to continue under new terms must cancel their subscription before the renewal date.
It is the user's responsibility to track their subscription status and renewal dates. While we may send courtesy renewal reminders, users should not rely on these notifications.

Pricing and Currency
All prices are listed and charged in United States Dollars (USD). Any currency conversion fees or charges are the responsibility of the user.

Specialty Payment Methods
For purchases made using Steam/Rust Skins or Cryptocurrency payment methods, all sales are final and non-refundable at the moment of purchase due to the volatile nature of these payment methods.

Service Availability and Maintenance
Rustopia Official Servers maintains the right to temporarily suspend services for scheduled maintenance, updates, or emergency repairs. While we strive to provide advance notice of scheduled maintenance through our Discord server, emergency maintenance or security updates may be performed without prior notice.
In cases of force majeure events (including but not limited to: natural disasters, cyber attacks, infrastructure failures, or other circumstances beyond our reasonable control), services may be interrupted or suspended without prior notice. No refunds will be issued for temporary service interruptions due to maintenance or force majeure events.
We reserve the right to suspend services immediately and without notice if we detect security threats, abuse of services, or other circumstances that may compromise the integrity of our servers or user experience.

Communication Channels
All official communications regarding service changes, maintenance updates, or policy modifications will be made through:
1. Our official Discord server announcements channel
2. Email notifications to the address associated with your account
Users must join and maintain access to our Discord server to receive important service updates and notifications. Support requests will only be handled through Discord support tickets.

Auto-Renew Cancellation
Auto-Renew can be cancelled by visiting here