Refunds

General Policy

Rustopia Official Servers has a strict refund/return policy. We very rarely hand out refunds or corrections if the user is at fault. If the user is at fault, we expect them to get in contact with us straight away. 
If users login to the servers after the purchase of the service, it is considered a successful purchase and services successfully delivered. 

Service Usage

If the user has filed the complaint, we strictly advise to wait for a response from our staff team before using the services. 
If the user purchased the wrong subscription/service/package then they're expected to get into contact with staff and to not use the service as previously stated.

Package Restrictions

If the package was purchased near the time of a force wipe rotation and it is believed or suspected that the player used the service to preview the upcoming maps, this will be considered as the digital services having been delivered and no refund will be issued.

Once a package has been used it is no longer eligible for transfer. If you have purchased the wrong package do NOT log in to that server and immediately contact support.
Gifted VIPs and gift cards are non-refundable.

Please note that Rustopia Official Servers does not issue refunds for concerns such as network latency, in-game lag, server performance variations, or subjective dissatisfaction with gameplay experiences. 
Prior to completing a purchase, we encourage users to assess these aspects as they do not meet the criteria for refund eligibility. 

Additional Conditions

A purchase permits the user access to one or more reserved slots or other perks listed for the server listed in the purchase description only and does not exempt the player from adhering to the Rustopia server rules. Should a user be found to be acting contrary to these rules, the user forfeits their ability to connect to any Rustopia servers and will be held to the same standard as a non-paying user. Furthermore, Rustopia Owners reserve the right to prohibit a user from accessing servers without refund of payments made at any time, in accordance with US and International statutory laws. By proceeding with the transaction, you hereby agree to be held accountable to these Terms & Conditions in the event of a charge-back made in your name.  

Please note any deviation from what is stated in these terms and conditions may result in permanent suspension of your account and we will not be obliged to offer any refunds. 
If you have used the services, no refunds of any nature (partial or full) are permitted.

You are responsible for keeping track of your active VIP subscriptions with Rustopia and the accounts that have active VIP subscriptions. 

Disputes and Chargebacks

Any disputes about charges to your account must be submitted to Rustopia in writing within 30 days of the date such charges are incurred. You agree to waive all disputes not made within the 30 day period, and all such charges will be final and not subject to challenge. 

Please be aware that if a fraudulent chargeback is initiated, we reserve the right to revoke your access to our game servers. We take fraud prevention very seriously and will not tolerate any form of fraudulent activity.

Contact

If you believe you qualify for a refund/adjustment visit our Discord and create a Payment Support ticket.

Auto-Renew Cancellation

Auto-Renew can be cancelled by visiting here